Tracking Packages

As you know all of my packages that are sent out automatically include tracking, this is for your convenience to know exactly where your package is and when it will be delivered. Although I have taken the extra step to make sure your packages are delivered safely, there can be errors at the local post offices. I want to make it clear that once the package leaves my hands, PRIME VANDALS cannot reimburse orders that were mis-delivered by the post office or stolen from a property. I do understand  that these types of situations can be stressful and plain out annoying. I am not saying I will not help at all, because I genuinely will try my best to make this as less stressful as possible. I have listed a couple of tips you can do to track your package when you receive the "delivered email" and no package has arrived on my FAQs tab on my website. Please still feel free to Email me or DM with any concerns you have, but unfortunately I will not have any more information than you do. All I can see is the exact same tracking information that was given to you.

Domestic:

USPS delivery vans have GPS that sometimes automatically updates a shipment as “delivered” prematurely. Wait another business day, because the package was most likely marked as delivered accidentally, and will arrive the following day.

  • Contact your local post office. Make sure to call your LOCAL OFFICE  and NOT the USPS HOTLINE (this can take a lot of time and they only tell you what the tracking URL already says). Ask them who delivered the parcel, and ask them details about that day’s delivery. They are used to these types of questions, and can usually provide helpful information. 

 

International:

Often times, an international parcel is marked as “delivered” when it arrives at a processing facility, or as soon as the order has been processed over to the new tracking system. It’s very common for there to be a lag in time from when the parcel is marked as “ delivered” to when you are notified to pick up the parcel (this may vary with different courses who have different COD options).

Things to do:

  • Check your mailbox daily for a notice from your local post to go pick up your parcel 
  • Contact your local customs office and inquire about your delivery

Things NOT to do:

  • Panic- we receive messages quite often from concerned customers who have received a “delivery” notice, only to find their parcel is nowhere. Without fail, the package is usually delivered a few days later, or a notice from customs is found in the mailbox.
  • Contact USPS- they are not able to inquire of parcels once they reach a different country.

If you have further concerns, I recommend reaching out to your local customs office, as they usually have more immediate answer regarding shipping information than I do.